THROUGHOUT THE AIRPORT
- Bear in mind that that entry to the airport terminal is prohibited for anyone who is not going to travel. Only passengers with boarding pass and people accompanying a passenger that needs assistance (people with reduced mobility or unaccompanied minors) can access the terminal building. Companions with private vehicles must wait in the car park.
- You must wear a facemask everywhere on the airport premises.
- Respect the markings and footprint signs throughout the airport to ensure a distance of 1.5m.
- Keep a safe distance, wear your facemask and follow the recommended hygiene measures
- Hand sanitiser dispensers are available throughout the airport.
- Only use a bottle or container at the airport’s water fountains.
INSIDE THE AIRPLANE
- Your airline will provide you with information about preventive measures during the flight.
- Wash your hands often with your sanitiser, cough into the crook of your elbow and always wear your face mask. Remember to change it every four hours.
- Watch the cabin staff safety demonstration for specific instructions for your flight.
- Use the individual air supply nozzles as little as possible. Many airlines have HEPA filters which allow exceptional cleaning of the air.
- If occupancy permits, airlines try to keep a distance between passengers who are not family or travelling together. If this is not possible, health and safety measures will be stepped up.
AT THE DESTINATION AIRPORT
- If you are going to fly to Spain from another country, you will have to pass through a Border Health Control: form, temperature taking and visual control.
- You must fill the FCS health form associated with your trip. This form must be filled in by each passenger, who will be responsible for providing accurate and truthful information. If the passenger is a minor or a person with a recognised intellectual disability their tutor may fill in the form and will be responsible for the veracity of the information on Corona Virus.
- The Health Control Form (FCS) is not necessary for flights departing from Spain.
- Passengers arriving from abroad will also have their temperatures checked by a thermographic camera imperceptibly for the passenger.
COMING FROM OUTSIDE
- If you are from a third country outside the EU, Norway, Switzerland, Iceland and Liechtenstein, please note that border controls and travel restrictions may apply to third country nationals. Consult the list of countries whose residents are allowed to enter Spain at the Re-open EU website.
Here you can consult the different prior steps that are needed, depending on where you come from and your chosen accommodation, for you to travel to the Canary Islands. Be aware that at present nearly 80% of our population is vaccinated against COVID-19 (above the average for Europe).
Please click in the link below for detailed information on travelling during times of Corona Virus.
Here you will see all the recommendations and obligations in order to travel correctly and safely.
Check with your airline before going to the airport.
Be sures to carry a face mask.
Keep a safe distance from other people.
Wash your hands or use hand sanitiser.
WHAT TO DO IF YOU HAVE SYMPTOMS?
Contact us if you are in resort; we have our Corona protocols in place to assist you every step of the way.
If during your stay you have symptoms of acute respiratory infection (fever, cough or respiratory distress) or other symptoms compatible with COVID-19 Corona Virus such as decreased smell and taste, chills, sore throat, muscle aches, headache, weakness general, diarrhea or vomiting, you are obliged to:
- Self-isolate yourself: Stay at your accommodation and self-isolate in a room. This must be for individual use, well ventilated and with an individual bathroom. If this is not possible, the safety distance of 1.5 meters must be guaranteed and a surgical mask must be worn when in contact with the rest of the cohabitants. Be particularly meticulous with your hygiene.
- Contact the health service: We can help you contact telephone contact with the competent health authorities of the autonomous communities.
If you have a feeling of heaviness, shortness of breath, or chest pain, call 112.